Will Marlow

The social media landscape is a pretty messy place.  Your job, as a social media manager or digital PR pro (or whatever you call yourself) is to organize things, and clean them up.  How do you do that?  You make lists, lists, lists, and more lists. 

Lists are something that come naturally to PR pros, and they need to start coming naturally to social media marketers.  Think of it like this: if there are 50 million people who post 5 million photos every day on Flickr, only 250,000 of them leave comments, write testimonials, or Fave the photos that they like.  And, of those 250,000, there are probably just a few thousand that care about the same things that you care about.  Just by realizing that, you have cleaned up the Flickr universe tremendously, reducing it from 50 million people to 250,000, to a few thousand, or preferably a number small enough to fit on your list.

Your job is to edit, edit, edit, until your lists are small, manageable, CLEAN, and powerful.  Before you can accomplish anything as a social media manager, you need to clean things up first.

Will Marlow is a PR specialist, blogger, and photographer who lives in Northern Virginia. The photograph of the Golden Retriever above will be featured as the lead photograph on the July 18th edition of the A-Town Dog Blog.  You should follow Will Marlow on Twitter.

I talk to a lot of people about how to make sure that the Internet is filled with positive stories about their organizations.  Recently I was talking to a reporter who was writing a story about "Googlewashing," which is a term I don't like, because it implies that you are somehow removing negative stories from Google, and that's simply impossible (just ask any celebrity who has ever tried to remove a sex tape from the Internet).

I was quoted in the story that the reporter ended up writing, and in my quote I outline exactly the same strategy that I advise to most clients:

One huge myth is that if you use Twitter or Facebook to link to your website from your status updates, you'll increase your Google PageRank (in other words, your website will get pushed to the top of search results), because Google famously "counts the number of links" to your website to determine how "relevant" your website is.  Lots of links = great search engine optimization, right?  But you can think of the major Internet companies as co-conspirators in a plot to determine "relevancy," because back in 2005 they all decided that whenever someone links to a website in the "user generated content" area of another website, they would start inserting an invisible "nofollow" tag.  This means that ALL links in a Twitter feed have a hidden "nofollow" tag embedded in them (same with Facebook), and this makes them invisible to search engines.  To be clear, this means that the target of the link doesn't look any more attractive in the eyes of Google, Yahoo or Bing. 

A few years ago, it was very fashionable for schools to invest heavily in building custom social networks that were designed for their alums to use.  The upside of building your own social network is that you own all the data, and you make all the big decisions that determine what happens on the social network.  The downside of building your own social network, however, includes:

Every so often, I do some quick keyword searches for my company, my clients, and my own name, to see how everyone is doing regarding search engine optimization. 

Two things are notable.

Number one, it looks like the black art of search engine optimization (SEO) is rapidly losing relevance, and it's being replaced by the much simpler art of social media optimization.  Which means, essentially, that search engines will now be able to find you largely by your own social media conversations on Twitter, Facebook, and on your blog.  You still need to make your content "search engine friendly" so that you don't make it hard for Google to find you, but the complicated voodoo is being replaced by activities that you do.

Number two, much to my surprise, when I entered the same search criteria in both Google and Bing, Bing told me something useful that Google did not.  Bing told me that someone had linked to my blog from Twitter without letting me know.  I was happy to find out so that I could thank the person, but the point is, Google didn't tell me about this and Bing did.  Now, it'll take A LOT more than this to win even 1% of my search loyalty, but I was surprised that given the same search criteria, Bing scored a point on Google on my scorecard.

PS - If you ever find yourself in a conversation with someone who tells you that Twitter or Facebook is a fad that could disappear because they don't do anything useful, and you don't know what to say to them, remember that people still pay big money for "search engine optimization."  Twitter and Facebook displace this costly marketing activity with a non-cash alternative.  In other words, rather than paying for SEO, smart businesses are using social media.  That's the opposite of useless.