Will Marlow

Public Relations. Analysis. Photography.  

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Online Fundraising

 

Fundraising partnerships

When are fundraising partnerships a good idea?  You shouldn't look for a partner who will solve all your problems, because that rarely works out.  You should seek a partner who will solve one specific problem (if your organization has lots of problems, you're better off with your head down trying to solve them yourself than seeking a partner who will do the work for you), and who will in turn be grateful for something that you can do for them.  

The classic example is when a nonprofit has a large donor list/membership base, but lacks a clear and compelling cause for donors to donate.  In this case, this nonprofit may consider forming a partnership with a new organization that lacks a large donor list/membership base but that has a compelling cause.  The two organizations may each benefit from a partnership on a specific fundraising event, because each organization brings value to the table and can help the other succeed and do good work. 

Will Marlow co-founded AlumniFidelity to help his clients reposition their fundraising to benefit from Web 2.0 technology and marketing techniques. He’s working with clients such as UVA, the College of William & Mary, the University of Oklahoma, Bowling Green State University, Randolph Macon College, and he loves nothing better than a thorny marketing challenge.  Read more about Will Marlow here, or email him at will@alumnifidelity.com.

Filed under  //   Fundraising   Fundraising events   Fundraising partnerships   Online Fundraising  

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Presentation on Online Fundraising @ the Annual Meeting of Collegiate Honor Societies

Boston

The Executive Director of the National Society of Collegiate Scholars, Steve Loflin (@sloflin) invited me to Boston to make a short presentation about online fundraising at the Annual Meeting of Collegiate Honor Societies.  I'm making the presentation today at 3:00, and I wanted to share some of my notes below.

Intro to online fundraising 

  • Fundraising is about two things: (1) relationships and (2) storytelling.  For all 35 of my clients, no one ever gets a donation unless there is a relationship between the donor and the place they are making a gift.  In recent years, there's been a trend that has reshaped fundraising in some incredible ways.  A second type of relationship has started mattering more than ever.  That's the relationship between a donor and her friend.  Using any number of online tools, after someone makes a donation, they can now alert large numbers of friends and in some cases they can even solicit them on behalf of the organization to match their gift.  This phenomenon is changing the way schools, nonprofits, and political organizations are allocating their resources.
  • No longer do you want to spend close to 100% of your resources on soliciting new donors and cultivating current donors.  Instead of that, organizations are spending more and more resources on enabling their current donors to tell their friends and family about their own donations.  What’s the ROI on this type of activity?
  • Traditional "new donor acquisition" methods tend to net a ".03%" conversion rate of prospect to donor.  We see friend-to-friend techniques netting a conversion rate of about 30%.  That means that by some important measurements friend-to-friend fundraising is 100x more effective at new donor acquisition than traditional fundraising.

The long history of friend-to-friend fundraising

  • People have always known that friend-to-friend fundraising is the most effective way to raise money, but until five or six years ago, it was too expensive to do on a large scale.
  • Previously, "friend-to-friend" fundraising was limited to large donors who give $25,000 or more.  It was cost-effective to organize those large donors to ask their friends to match the gifts. 
  • Additionally, on a smaller scale, many organizations have a history of distributing pre-stamped stationary and pens to encourage current donors to contact their friends.  Problem with this was that if the materials went unused, the organization operates at a loss. 
Where things stand
  • Online fundraising pages.  This is a very simple concept where you take all of the friend-to-friend communication and you put it online on a single personal fundraising page.  
  • Eliminate production costs and greatly reduce the resources required to communicate with the volunteers = a very compelling return on investment.
  • Add in non-fundraising communication platforms like Facebook, Flickr, YouTube, Twitter to supplement tools that are geared specifically for fundraising.  This ensures that the focus stays on fundraising even as activity migrates to large social networks.  
Will Marlow co-founded AlumniFidelity to help his clients reposition their fundraising to benefit from Web 2.0 technology and marketing techniques. He’s working with clients such as UVA, the College of William & Mary, the University of Oklahoma, Bowling Green State University, Randolph Macon College, and he loves nothing better than a thorny marketing challenge.  Read more about Will Marlow here, or email him at will@alumnifidelity.com.

Filed under  //   AlumniFidelity   Annual Meeting of Collegiate Honor Societies   NSCS   National Society of Collegiate Scholars   Online Fundraising   Social Media   Social Media Fundraising  

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How to make great fundraising videos

Disclaimer: rules were made to be broken.  Feel free to break these.  Don't forget that people don't read on the Internet.  They consume information through (1) "chunks" of text that are "scannable," (2) pictures, (3) videos, and (4) audio clips.  If you want to communicate with a donor, one of your best bets is to use video, because you can convey very complex messages to lots of people, and in order to get a donation from anyone, you need to communicate the fact that they have a relationship with you AND that their gift will have an impact on something they care about.

1.  Fundraising is all about storytelling.  But getting money is all about asking for money.  Don't forget to do either one. 

2.  But know whether your video is primarily about (a) storytelling or (b) solicitation of funds.  It is important to release some videos that are not strictly solicitations, because prospects will stop watching your new videos if they think that you only produce them to solicit funds...Click here to read all 7 rules for making awesome fundraising videos.

Filed under  //   Fundraising   Online Fundraising   Online fundraising strategy   Video production  

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Usability Testing on a Shoestring

A lot of times we get really fancy when we need to do things like "usability testing."

Someone I trust recently described a great way to do usability testing for your website for just $30.00.  

1.  Pick three of your friends who you don't work with.  
2.  Give each of them $10.  
3.  Sit down with each of them in turn, and ask them to make a donation on your website, but don't give them any instructions. 
4.  Watch what they do, and take notes.

How long does the process take them from start to finish? 
Do they find you by searching in Google? 
Do any of them fail to make a donation?
Do they get sidetracked by anything? 
Do they look frustrated? 
Does any part of the process confuses them? 
Where do their eyes go when they reach your website?

You can learn more by spending $30 in this way than you can by spending weeks or months thinking about the way that you think your website should work.  And even if your web site doesn't have anything to do with donations, you can still learn a lot from an informal focus group like this.

Because when it comes to the user-experience of your web site, what you think is just a guess until you ask.

Will Marlow is the co-creator of AlumniFidelity, which helps schools and nonprofits improve their online fundraising results with peer-to-peer, social-based fundraising.  Email him at will@alumnifidelity.com.  

Filed under  //   "Usability Testing"   Online Fundraising   Software   Software development   donations   higher education   modular   modules   nonprofits   schools  

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One (Often Overlooked) Way Obama Affects the Economy

First of all, this post is NOT intended to be a political statement or judgment, merely an observation.  The only provocative aspect of this post is that the title could have been, "One Way the Government Affects the Economy," but instead I chose to use Obama's name because my example comes from his policies.  

Last Friday my company (AlumniFidelity) was selected to give a presentation to a room full of private investors at something called a Grubstake Breakfast, where investors evaluate new companies to see if they want to invest in them.  We were selected to appear along with four other companies out of a pool of 40 under consideration.  

As many of you know, AlumniFidelity sells software and consulting services to schools and nonprofits to help them find new donors and lower the costs of their online fundraising.  The other FOUR companies that were selected to present were ALL health care companies.  Typically, this Grubstake tries to showcase a wide variety of companies. 

The consensus in the room was that due to the stimulus, as well as Obama's general focus on health care, right now investors and entrepreneurs want to focus on certain types of health care businesses that can be expected to profit from government spending.  

When it comes to major industries, it is not a groundbreaking revelation that government spending has a major impact on shaping the economy.  However, I was surprised to see an example of government policies shaping such early-stage investment and entrepreneurial activity.  Especially since the government hasn't even started spending money that would affect these companies, and the health care policies themselves are not even finalized in any form. 

Again, I'm not casting judgment or making a political statement.  (And, for the record, my company actually benefited, because we stood out from the crowd as the only alternative for people who simply weren't interested in the health care industry.)

Filed under  //   AlumniFidelity   Economy   Entrepreneurs   Grubstake   Investors   Mason Business Alliance   Obama   Online Fundraising   Online Fundraising Consultant   Politics  

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Learn Who Has "Favorited" Your Tweets

The three most common measures of influence on Twitter are: 

(1) How many followers you have
(2) How often someone re-tweets or mentions you in their own Tweets
and
(3) How many times people click on your shortened URLs, which contain useful analytic data (this is my favorite measure).

But here is a cool Twitter application that will let you know if people have added your Tweets to their own list of "Favorites" on Twitter.  This is interesting data both in specific and in aggregate, usually it goes unnoticed because there is no built-in counter that broadcasts this information on Twitter (like Follower count, for example).  

Just visit this URL: http://favstar.fm/.  Then use the instructions on the interface to reveal your most popular Tweets and your most recently favorited Tweets.  

What others ways do people like to measure influence on Twitter?  Are there offline ways that any of you like to measure Twitter?  Let me know in comments, or on Twitter itself, or by emailing me at will@alumnifidelity.com (make the subject: "Twitter Influence Blog" to help me see and respond quickly).  

Filed under  //   AlumniFidelity   Marketing   Online Fundraising   Social Media   Twitter   Will Marlow  

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