Will Marlow

Word of mouth marketing for schools, nonprofits, and businesses. 

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Will Marlow

 

I was quoted in this story about Toyota's social media strategy

I just noticed that I was quoted in this news article about Toyota's social media strategy.  I was interviewed because of my background cofounding AlumniFidelity, which helps schools and nonprofits execute modern online fundraising campaigns, as well as for my former profession advising political candidates on their communication strategies.  You can read the full story here.  If you want me to send you updates like this, or to receive new blog posts by email, just subscribe by putting your email address in the field below and clicking "subscribe."

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Filed under  //   AlumniFidelity   Toyota   Toyota recall   Will Marlow   Will Marlow quoted  

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What To Do If You Accidentally Hit "Send"

I once heard a great story about someone who accidentally sent an email containing embarrassing personal information to the wrong recipient.  The information in the email was potentially embarrassing to the sender, but it wasn't John Edwards-scale traumatizing, and the sender decided to use an interesting tactic to deal with the error.  Rather than contact the recipient and explain the error, or ask that the recipient to delete the email without reading it, she simply sent the recipient 20 more identical emails - with the embarrassing sections omitted, of course.  This way, the recipient read the most recent email and assumed they were all identical, and deleted the rest without ever noticing that the first email contained a unique section.

This should also make you think twice if you ever receive a large number of seemingly duplicate emails from someone.
 
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Will Marlow co-founded AlumniFidelity to help his clients reposition their fundraising to benefit from Web 2.0 technology and marketing techniques. He’s working with clients such as UVA, the College of William & Mary, the University of Oklahoma, Bowling Green State University, Randolph Macon College, and he loves nothing better than a thorny marketing challenge.  Email him at will@alumnifidelity.com

Filed under  //   Best of WM   Blog   Email   Will Marlow  

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Day One of Twitter Experiment: Unfollowing 12,000+ People

Today I am beginning to unfollow 12,000 people, making my way down to zero.  Currently, almost everyone I am following is also following me back.  And starting last Friday, I began informing my "followers" of this experiment, and anyone who has been paying attention to my feed has had ample time to hear me announce that I am culling faux-followers, and that I will quickly begin to add people back who I interact with, or who reach out to me, or who I am interested in.  

Yesterday I wrote about what I hope to learn from doing this.

On Friday I wrote about why I am doing this.

Today I just want to write briefly about which Twitter tools I am starting with.  I am going to use Tweepi, which my friend Russ Dean helpfully turned me on to, and once I get beneath a certain level (say, around 10,000), I will use Twitter Karma, which works for Twitter accounts that are not humongous, but begins to fail when it needs to deal with too much information.

I will report back on whether these two tools are sufficient, or if I stumble upon others, or if I end up needing to unfollow folks by hand!

Will Marlow co-founded AlumniFidelity to help his clients reposition their fundraising to benefit from Web2.0 technology and marketing techniques. He’s working with clients such as UVA, the College of William & Mary, the University of Oklahoma, Bowling Green State University, Randolph Macon College, and he loves nothing better than a thorny marketing challenge.  Email him at will@alumnifidelity.com

Filed under  //   How to measure Twitter influence   Social Media   Social Media Experiment   Twitter   Twitter Influence   Unfollow   Web Analytics   Will Marlow  

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Twitter Experiment Part 2: What I Hope to Learn from Unfollowing 12,000+ People

On Friday I wrote about my plan to do an experiment in which I unfollow 100% of the people I'm following right now, and then I'll re-follow only people who are not spammers or bots, and who I'm actually interested in.  I am keeping a list right now of people who I interact with, or know, or who I find interesting, and I'll re-follow that list very quickly after I hit zero.  If you want to be added to that list, just @reply me, or send me a DM, or email me at will@alumnifidelity.com.

On Friday I talked about WHY I was doing this.  In this post, I want to talk about a few things that I hope to LEARN from doing this.

I look forward to learning:
  1. How many people unfollow me, and thus, how many people on Twitter are only interested in following people who follow them back.
  2. What happens to my "click through" rate.
  3. What happens to my @reply and DM rate.
  4. Whether this generates new word of mouth buzz and leads to new followers.
  5. What this does to the overall visibility of my Twitter presence.
Confession: I'm also hopeful that I will be able to provide more evidence that having a large following is NOT a good measure of influence on Twitter.  I believe that there is a misconception going around that a Twitter feed is only valuable if it "reaches" hundreds of thousands of strangers, as evidenced by huge follower lists.  Firstly, I think that Twitter can be valuable even if it reaches ONE person who you wouldn't have reached with another mechanism.  Secondly, I think that huge follower lists are faux-metrics.  Hopefully my experiment can illustrate why the second point can be misleading, and possibly it can help people appreciate their small but committed core of followers, who are the source of true value on Twitter.

Will Marlow co-founded AlumniFidelity to help his clients reposition their fundraising to benefit from Web2.0 technology and marketing techniques. He’s working with clients such as UVA, the College of William & Mary, the University of Oklahoma, Bowling Green State University, Randolph Macon College, and he loves nothing better than a thorny marketing challenge.  Email him at will@alumnifidelity.com

Filed under  //   Follower Count   Followers   How to measure Twitter influence   Social Media   Social Media Experiment   Social Media Plan   Twitter   Unfollow   Will Marlow  

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Twitter Experiment Part 1: An Intro to My Twitter Strategy, and What I Plan To Do

(Click here for the second part of this post.)

Before I get to the problem with my Twitter strategy (and what I intend to do about it), I want to explain a few things first.

As of today, I have 12,730 followers on Twitter.

The way I've built my following is fairly simple.  I post updates that are focused on my expertise (education technology, charitable fundraising, and web marketing), and I make myself easy to find for people who are interested in the same topics, I update at regular intervals daily, and I follow back individuals who follow me unless they are a spammer or look weird. 

In addition to this, I have been on Twitter for awhile, and in my early days I proactively sought out other like-minded and interesting Twitterers and I introduced myself to them by following them.  Many times they followed me back, @replied me, or interacted with me offline.  I also talk to people via Twitter, respond to DMs, and maintain public profiles on Flickr and at this blog at www.willmarlow.com to give my followers more insight into my personality and my work.  In addition to all of this, as the cofounder of AlumniFidelity.com, I am regularly interacting with customers, investors, and end-users who are tech-savvy.  This has led to lots of my followers.

I also never engage in obnoxious spam activity or use obnoxious Twitter “clients” that alienate the people who I hope to interact with.

One problem with my Twitter strategy is that my liberal “follow back” approach (like Guy Kawasaki, I follow people back as part of Twitter courtesy), I have accumulated a large number of spammers and faux-followers in my following column, which I have recently gotten sick of.  It occurred to me that I’m currently following a large number of feeds that I don’t read, and the fact that I’m following them increases their own credibility (spammers try to build up followes for that reason, I’m compiling a list of users who I interact with regularly, or whose insights I appreciate, or who I happen to know are legitimate users, and I’m going to unfollow all 12,400 people, with the exception of this relatively small list.

If you are NOT a spammer, and I’m currently following you, please @reply me or DM me if you want me to add you to my private list of people who I will follow back after I hit zero.

I’m not sure how long it will take me, but starting in 6 days, I’m going to unfollow all 12,400 people, until I reach zero, and then I will slowly begin adding followers who I’m truly interested in.

To summarize: problem = I’m following too many spammers and bots on Twitter.  Solution: unfollow everyone, and re-follow only a select number of people who I am actually interested in. 

As always, send me an email if you want to chat about any of this.

Will Marlow co-founded AlumniFidelity to help his clients reposition their fundraising to benefit from Web2.0 technology and marketing techniques. He’s working with clients such as UVA, the College of William & Mary, the University of Oklahoma, and Bowling Green State University, and he loves nothing better than a thorny marketing challenge.  Email him at will@alumnifidelity.com

Filed under  //   Best of WM   Followers   Social Media   Social Media Experiment   Social Media Plan   Twitter   Unfollow   Will Marlow  

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This Is What It Looks Like to Get Kicked Off Twitter

Glad to be back ;)

Filed under  //   Posterous   Suspended   Twitter   Will Marlow  

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Learn Who Has "Favorited" Your Tweets

The three most common measures of influence on Twitter are: 

(1) How many followers you have
(2) How often someone re-tweets or mentions you in their own Tweets
and
(3) How many times people click on your shortened URLs, which contain useful analytic data (this is my favorite measure).

But here is a cool Twitter application that will let you know if people have added your Tweets to their own list of "Favorites" on Twitter.  This is interesting data both in specific and in aggregate, usually it goes unnoticed because there is no built-in counter that broadcasts this information on Twitter (like Follower count, for example).  

Just visit this URL: http://favstar.fm/.  Then use the instructions on the interface to reveal your most popular Tweets and your most recently favorited Tweets.  

What others ways do people like to measure influence on Twitter?  Are there offline ways that any of you like to measure Twitter?  Let me know in comments, or on Twitter itself, or by emailing me at will@alumnifidelity.com (make the subject: "Twitter Influence Blog" to help me see and respond quickly).  

Filed under  //   AlumniFidelity   Marketing   Online Fundraising   Social Media   Twitter   Will Marlow  

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One Quick Tip for Protecting Your Privacy on LinkedIn

Many people don't know this, but under the default settings, when you view someone's profile on LinkedIn, they will be notified that someone from your company has been looking at their profile.  Of course, if you work for a small company, or even if you don't, this information is something many people  would rather not broadcast.  To change your privacy settings, just login to LinkedIn, then click on "Account and Settings," Profile Views, then select the third option, "Don't Show Users That I've Viewed Their Profile."  Or just follow the picture map I've included on this post.  

I hope this post is helpful!

     
Click here to download:
One_Quick_Tip_for_Protecting_Y.zip (137 KB)

Filed under  //   AlumniFidelity   Data   LinkedIn   Online Fundraising Consultant   Privacy   Privacy Protection   Social Media   Will Marlow  

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